We put customer service and commitment to our members at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don't go as planned.
If this happens we’d really like your feedback
as not only does it allow us to explain and apologise to you, it also helps us to improve our product and service.
Most complaints can be dealt with by our Customer Service team
, they will do their best to resolve the matter quickly, sympathetically and to your satisfaction.
If you think your issue has not been fully resolved and you wish to escalate your complaint please complete our online feedback form or email our Customer Service department firstname.lastname@example.org
You can also write to us at:
Suite 5-6 Faraday Court
Burton Upon Trent
For your complaint to be properly registered please give us the following information:
- Your full name
- Your Rewards4Racing member ID (if available)
- The email address linked to your Rewards4Racing account
- Your preferred contact details; e mail, phone number or land address
- Details of the complaint along with the names of any of our staff you spoke to at the time
If you email us you will receive a response with 24 working hours, if you write to us at the above address we will post you an acknowledgement letter within 5 working days of receipt.
Our customer service contact number is 0845 605 5220
and if you telephone us in office hours the phone will be answered promptly and in no more than 3 rings. Any messages left on our phone overnight will be responded to by the appropriate department on the next working day.
All complaints are logged into our database and allocated to one of our Customer Service Executives who will investigate and subsequently respond to you either by phone, email or letter no later than 28 days after you have received your acknowledgement. Our Customer Service Executive will also give you their name and contact details for any follow-up