Faq's

Popular Questions:

It can take up to 10 days for some transactions to track through the programme partner network. If you have waited for more than 10 days for your points to appear in your account, then please raise a missing points claim by clicking here and we will follow this up for you.

If you would like to change the email on your account, please contact customer services via email at hello@rewards4racing.com confirming both the old and new email details. One of the team will update your account for you.

There are so many ways to collect points (whether you're transacting or simply engaging with our partners), you'll be amazed at how quickly they add up. Click here to find out more about how to collect points with each of our partners.

  • The Jockey Club
  • York Racecourse
  • ARC Racecourses
  • Racing UK
  • Racing Post
  • Racegoers Club
  • Discover Newmarket
  • Racing Breaks
  • bet365
  • Betfair
  • Betfred
  • Coral
  • Online retail partners

You can spend your points either: 1) to win some fantastic prizes and racing experiences; or 2) to make savings on your next raceday with any of our partner racecourses. Whether you're after a ticket to the races, a hospitality or raceday package or a race-card voucher, your points can be used towards your next purchase with The Jockey Club's racecourses, ARC racecourses or York Racecourse. To find out more click here

Once you’ve completed a purchase with a retailer or partner on the Rewards4Racing network, the points relating to the transaction will show on your account as ‘pending’. The length of time the points remain as 'pending’ will depend on the terms and conditions outlined by the retailer (Remember: these terms and conditions are listed on each programme partner’s page). Once these points have been ‘confirmed’ by the retailer, the points will be credited to your Rewards4Racing account.

Yes we can certainly arrange this for you, just send the account details (email address and member ID) to hello@rewards4racing.com and we’ll do the rest.

Your points will expire 12 months after the date they have been collected. Please note that due to the Covid-19 pandemic, points will remain on your account until further notice. We will notify you when this changes.

Account Queries:

The easiest way to update your details is through your online account. There, you can change your name, telephone number and postcode. All you need to do is log in and click on "My Account" and onto my “My Profile”. Go to your online account.

If you would like to change the email on your account, please contact customer services via email at hello@rewards4racing.com confirming both the old and new email details. One of the team will update your account for you.

If you can't log-in to your Rewards4Racing account, please click on forgot password. If that doesn’t work, please contact the team at hello@rewards4racing.com

If you are receiving this error message, please check there is no space at the beginning or end of the email address when you enter it. If this doesn’t work, please contact the team at hello@rewards4racing.com

Yes we can certainly arrange this for you, just send the account details (email address and member ID) to hello@rewards4racing.com and we’ll do the rest.

Your points will expire 12 months after the date they have been collected. Please note that due to the Covid-19 pandemic, points will remain on your account until further notice. We will notify you when this changes.

You can update your email preferences by visiting the Contact Preferences page.

Collecting Points:

There are so many ways to collect points (whether you're transacting or simply engaging with our partners), you'll be amazed at how quickly they add up. Click here to find out more about how to collect points with each of our partners.

  • The Jockey Club
  • York Racecourse
  • ARC Racecourses
  • Racing UK
  • Racing Post
  • Racegoers Club
  • Discover Newmarket
  • Racing Breaks
  • bet365
  • Betfair
  • Betfred
  • Coral
  • Online retail partners

The simple answer is 'yes'! You can collect points with Rewards4Racing and with our racecourse and racing partners simply for doing the things you already do as a racing fan whether that's visiting websites, reading articles, watching videos or following on social channels, there are plenty of ways to collect. More information can be found here.

You can collect up to 1,000 points (worth £5) a year for these engagement activities. Each year is calculated based on the anniversary of the date you joined the Rewards4Racing programme.

Through our retail partner network, you can collect points with thousands of brands and partners that you already buy from and love!

Before you purchase from one of the thousands of retailers on the programme, you have to remember to:

  1. Login to your Rewards4Racing account;
  2. Search for the retailer or product;
  3. Click through from the Rewards4Racing website to the retailer you want to buy from prior to completing each qualifying purchase.

This is how the retail partners know that you are a Rewards4Racing member and that they should add points to your account for the transactions you've made with them.

Check out all the brands that you can collect points with here.

Please note that the following standard exclusions apply to all purchases with retail partners on the programme and will therefore prohibit you from collecting Rewards4Racing points:

  • Where a gift card or shopping card is used when completing the purchase.
  • Where a voucher or discount code is used when completing the purchase.
  • Where a purchase is cancelled, returned or amended, whatever the reason.
  • Where the order is not completed wholly online or in a single visit to the relevant Rewards4Racing retail partner.
  • Where the retailer’s terms and conditions for points collection / cashback have not been met.
  • Where another referrer is awarded the commission for the sale e.g. comparison site, rewards site, search engine etc.
  • Where a gift card, voucher or postage stamps have been purchased.

Some retailers do have their own policies and restrictions on eligibility for collecting points. These can be found in the terms and conditions listed on each Rewards4Racing partner's page.

Transactions are tracked on your browser through the cookies (or small pieces of data) left behind when you click through to different retail partner websites. Set out below is a helpful list of things that you can do to help ensure your transactions are tracked correctly and that points are credited to your Rewards4Racing account:

  • Do make sure your cookies are enabled and pop-up blockers/ad-blockers are disabled.
  • Do Enable JavaScript in your browser. Anti-virus software and Firewalls are known to obstruct affiliate links (which we use to track your purchases with the Rewards4Racing partner network). Your firewall must be enabled for cookie tracking.
  • If possible, use a dedicated browser for all your shopping, as you would have to amend your settings after any automatic updates on your browser.
  • Do login to your Rewards4Racing account first, browse the retailer(s) you want to shop with and then start shopping by clicking on the relevant retailer’s link.
  • If you experience problems while making an online transaction and opt to call the retailer to complete the order, the collection of Rewards4Racing points could be affected - please refer to the retailer’s terms and conditions (which can be found in the terms and conditions listed on each programme partner’s page).
  • Don’t buy more than one insurance policy/phone contract etc. in the same purchase - make a separate purchase for each in order to qualify for points

Spending Points:

You can spend your points either: 1) to win some fantastic prizes and racing experiences; or 2) to make savings on your next raceday with any of our partner racecourses. Whether you're after a ticket to the races, a hospitality or raceday package or a race-card voucher, your points can be used towards your next purchase with The Jockey Club's racecourses, ARC racecourses or York Racecourse. To find out more click here

Missing Points:

It can take up to 24 hours for your points to appear in your Rewards4Racing account which have been collected on tickets, raceday packages, hospitality packages etc purchased from our partner racecourses. If your points have not been credited to your account after 24 hours, please email the team at hello@rewards4racing.com and we will be able to help.

It can take up to 10 days for some transactions to track through the programme's retail partner network. If your points have not been credited to your account after 10 days, then please raise a missing points claim by clicking here and we will follow this up for you.

Remember that in order to automatically receive points from bets placed with our betting partners, you must log in to your Rewards4Racing account at least once a week. This is how our betting partners know that are an active Rewards4Racing member and that they should add points to your account for the bets you've placed with them.

But don't worry, if you forget to do this, we'll send you an email reminding you to login and claim any points from your betting activity.

If you believe that you are missing points in relation to bets placed with our betting partners, please contact us and we can investigate this on your behalf.

Programme partner Transaction Queries:

Once you've completed a purchase with a retailer or partner on the Rewards4Racing network, the points relating to the transaction will show on your account as 'pending'. The length of time the points remain as 'pending' will depend on the terms and conditions outlined by the retailer (Remember: these terms and conditions are listed on each programme partner's page). Once these points have been 'confirmed' by the retailer, the points will be credited to your Rewards4Racing account.

We understand that it is very disappointing when 'pending' points from a transaction with a programme partner are either removed or declined. We will try and do everything we can to help recover these points. However, before you contact our team, please have a look at the possible reasons that your transaction may have been declined or rejected. Some examples are set out below:

  • You cancelled or returned all or part of your order.
  • You used a promotional or voucher code when making your purchase.
  • You are an existing customer with the retailer and the offer at the time of your purchase was for new customers only. (Please refer to the terms and conditions listed on each programme partner's page to check whether this applies)

If you do not think any of the above apply, then please submit your purchase confirmation email to hello@rewards4racing.com and one of the team will look into this for you

If you believe that points stated as 'pending' or that have been credited to your Rewards4Racing account from a transaction with a programme partner have tracked at a different rate to that originally stated, then please email the team at hello@rewards4racing.com with details of the relevant transaction and the points that you believe have tracked at a different rate and we will be able to help.

General Information:

The privacy and security of your personal information is extremely important to us, and we always maintain the highest levels of member confidentiality. Full details can be found in our Privacy Policy.

We put customer service and commitment to our members at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don't go as planned.

If this happens we'd really like your feedback as not only does it allow us to explain and apologise to you, it also helps us to improve our product and service.

Most complaints can be dealt with by our Customer Service Team, they will do their best to resolve the matter quickly, sympathetically and to your satisfaction.

If you think your issue has not been fully resolved and you wish to escalate your complaint, please complete our online feedback form or email our Customer Service Team.

You can also write to us at:
Rewards4Racing Ltd
Suite 5-6 Faraday Court
Centrum 100
Burton Upon Trent
Staffordshire
DE14 2WX

For your complaint to be properly registered, please make sure you include the following information:

  • Your full name
  • Your Rewards4Racing member ID (if available)
  • The email address linked to your Rewards4Racing account
  • Your preferred contact details: email, phone number or address
  • Details of the complaint along with the names of any of our staff you spoke to at the time

If you email us you will receive a response with 24 working hours. If you write to us at the above address, we will post you an acknowledgement letter within 5 working days of receipt.

All complaints are logged into our database and allocated to a member of our Customer Service team who will investigate and subsequently respond to you either by phone, email or letter no later than 28 days after you have received your acknowledgement. The relevant member of our Customer Service team will also give you their name and contact details for any follow-up.

To gain entry into the points giveaway members must collect points between 31st May and 30th June 2021.

Upon meeting the entry requirements members will be entered into a prize draw to win one of the following:

4 tickets to the Cazoo Derby in 2022

4 tickets to a race meeting of your choice x 5

£1000 in Rewards4Racing points (50 members will receive £20 in points)

Racing TV Day Passes x 1000

Prize winners will be notified via email to claim their prize week commencing 5th July 2021.

Standard Rewards4Racing terms and conditions apply.