Rewards4Racing Membership Terms and Conditions
These terms apply to membership of the Rewards4Racing Programme. We've set them out as a series of questions and answers so they're easier to understand, but they are legally binding terms, so please read and make sure you're happy with them before you apply to register as a member of the Programme. The key points are summarised below but we recommend you read the full terms.
If you don't agree, that is absolutely fine but you won't be able to become a member of the Programme and to receive the benefits that Members enjoy.
At a glance...
You should read these terms carefully as they create a contract between us which will be binding on you if you become a Rewards4Racing member
You can only become a Member if you are over 18 and a resident of the UK or Republic of Ireland
These terms explain how you collect Points and that there are specific rules and exclusions which mean that you won't necessarily collect Points on all transactional and engagement with our Partners. You need to familiarise yourself with these rules and the specific rules of our Partners. See paragraphs 7, 8 and 9 below
Points cannot be refunded, exchanged or redeemed for cash.
As operator of the Programme, we are not responsible (and don't have any liability) for any products or services that you may buy using your Points. Any claim lies solely against the Partner from whom you buy them. See paragraph 12
As a Member, we will send you e-mails about the benefits of Programme membership. See paragraph 14
You may lose your Points if you cease to become a Member or if your Account is dormant for more than 13 months. See paragraphs 17 and 19
We reserve the right to correct errors and mistakes – see paragraph 16
You agree to comply with our Online Behaviour Rules. See paragraph 15 or click here
We have the right to change our terms. If you will be disadvantaged by any change, we will give you 30 days' notice and you can choose to spend your Points and stop being a Member. See paragraph 18
There are restrictions on your rights to transfer your Points to someone else. See paragraph 23
We're Rewards4Racing Limited (trading as "Rewards4Racing"). We are registered in
England with registered number 07070575 and our registered office is at
5/6 Faraday Court, First Avenue, Centrum One Hundred, Burton-On-Trent, Staffordshire, England, DE14 2WX.
When we say "we", "our" and "us" in these terms, we mean Rewards4Racing Limited (trading as "Rewards4Racing") and all of its parent and subsidiary companies, and all subsidiaries of its parent companies, together with all of our suppliers and providers who support the operation of the Programme.
When we say "you" or "your", we mean any person who has validly registered to become a member of the Programme under these terms (see Who is eligible to be a Member? below) and for whom a Rewards4Racing account has been established.
We also use some specific words and phrases that have particular meanings in these terms. So, when we use any of these words, they have these meanings:
Account - the Rewards4Racing account we establish for you if you are accepted as a member of the Programme to which your Points are credited and debited when you collect or spend them;
Member - a member of the Programme;
Partner - means any organisation which participates in the Programme such as Programme Partners;, Betting Partners;, or Racecourse Partners, A list of all Programme Partners who participate in the Programme can be found at here;
Points - Rewards4Racing points which are credited to your Account as a Member;
Programme - the Rewards4Racing programme which is more fully described in these terms;
Website - means our website - www.rewards4racing.com
If you need to get in touch with us you can
All formal communications and notices should be sent and received by email. We will send our notices to you at the email address you have given us when you become a Member or any e-mail address you notify to us afterwards by updating your Account details. Please keep your e-mail details up to date as we will send important messages to you by e-mail.
To be eligible to become a Member and be allocated an Account, you must be at least 18 years of age. You cannot have more than one Account.
As a Member, you can collect Points with our Racecourse Partners,
Racing Partners, our
Betting Partners as well as on purchases from other
These Points can be used to
1) save (ie. gain a discount) on your next purchase with our Racecourse Partners
or our Racing Partners; or
2) win fantastic experiences, prizes, tickets, membership, hospitality and merchandise with our
Racecourse Partners or
For more detail see paragraphs
You will be able to monitor the balance of your Points by logging in to your online Account on the Website, via your mobile device, desktop or tablet.
Note that Points may not be refunded, exchanged or redeemed for cash and are not covered by the Financial Services Compensation Scheme.
You can apply to register to become a Member by completing an application directly on the
Website or through our Racecourse Partners websites,
ticketing portal, marketing channels or through any other method that enables you to request
that an Account is created for you.
You only become a Member when we accept your registration application and allocate you with an Account. When this happens we will notify you by e-mail.
Any Points you collect are credited to the Account we establish for you.
You can ask for your Account to be deleted at any time by contacting us by e-mail or in writing - see How can I contact you? We cannot accept requests to delete Accounts by phone.
You will typically collect 3 Points for every £1 (net of VAT) that you spend on qualifying
transactions with our Racecourse Partners.
Qualifying transactions may include purchases of raceday tickets and packages, music and festival events,
hopitality packages, racecourse memberships and much more.
You will also be able to collect Points just for being a racing fan and engaging with our Racecourse Partners. More details of engagement activities that will enable activities that will enable you to collect Points can be found here. These can include engaging with our Racecourse Partners social media channels, reading articles or watching videos on their websites, downloading and interacting with their apps or watching their YouTube channels.
There may be instances where transactions with our Racecourse Partners do not qualify for Points or the amount of Points that can be collected from a particular transaction may be capped.
So, for example
Members can collect Points:
Generally, Members can collect Points on activity with our Betting Partners
in two ways, namely:
Points cannot be spent until they are shown as 'available' for use on your Account statement.
There may be instances where you are required to have a certain amount of Points (eg. £5 worth of Points) before you can spend these to make savings on transactions with our Racecourse Partners. More details can be found here.
Yes. Partners may change over time. If, however, you have collected Points with a Partner then you do not lose them simply because the organisation concerned is no longer a Partner.
We operate the Programme but we are not a retailer, a racecourse operator or a betting organisation.
We do not sell or supply any of the products or services that you may spend your Points on when making
a purchase with our Racecourse Partners
and any contract to purchase goods and services is between you and our
Racecourse Partners. We are also not in a
partnership with them in a legal sense which means we are not liable for what they do.
If any disputes or issues arise in connection with any products or services that you purchase from our Racecourse Partners (when using Points) then your rights and remedies are against them and not us and we accept no liability for any claims that may arise.
In simple terms, we use your personal information to operate the Programme and provide you with information about the Programme and the benefits of being a Member. For further information about how we collect, use, disclose, transfer and store your personal information please see our Privacy Centre.
As a Member, there are some specific things we require of you.
We will never ask you for your password via e-mail, telephone, or any other means other than via the Website
You must not
In providing the benefits of the Programme, including any invitations or offers and Points collection opportunities from our Partners, we take reasonable care and act in good faith. Very occasionally, however, mistakes or errors may occur. These may include system errors affecting the Rewards4Racing Technology (described in the Online Behaviour Rules) or errors or mistakes in the terms of offers or invitations made by us or our Partners for collecting or redeeming Points. Where a mistake or error occurs, and we consider that the error or mistake should have been obvious to a Member acting reasonably, we will inform affected Members as soon as possible and will seek to rectify the error or mistake to put Members in the position they would have been in had the error or mistake not occurred.
Yes, we can. We have the right to suspend or cancel your membership of the Programme, or parts of it, if in our reasonable view you appear to be in breach of any of these terms in any significant way. If your membership is cancelled then any Points you have collected as Member will also be cancelled.
We can change these terms at any time and if we do so we will tell you by e-mail. We will also post any new terms on our Website. If we or our Partners offer new or additional services we may introduce additional terms or change these terms so that they are appropriate to cover these additional services. If any change to these terms may be to your disadvantage, we'll tell you about it at least 30 days prior to the change taking effect. If you do not agree with any change, you can cancel your membership of the Programme by contacting us – see What if I don't want to be a Member anymore?
If you do not log-in to your Account for a period of 13 months or more, then
your Account will become a 'Dormant Account' which means that we may make it
inactive and cancel any Points balance sitting on it.
We will contact you by e-mail beforehand to let you know that your Account is at risk of being re-classified as a Dormant Account and that your Points balance may be cancelled as a result. If a reply is received confirming that the Account is still active we will continue to maintain the Account.
Yes, we can. If the Programme is terminated for any reason:
The period will be made clear on the e-mail, Website or mobile app (if applicable) at the time of any decision to terminate or suspend the Programme.
Yes, we may suspend the Programme where we have legal, security, technical or commercial
reasons to do so.
Where we can, we will provide you with reasonable notice in advance of any suspension of the Programme and will explain the reasons for the suspension and how long it may last. In some cases, however, we might need to take urgent action for security reasons or because of technical difficulties which would otherwise adversely affect the Programme.
There may also be times when our systems become unavailable as a result of technical difficulties, planned maintenance or problems with the Internet. We will try to overcome these difficulties where they are within our control but we cannot guarantee functionality and availability at all times. We will also try to minimise and disruption caused by planned maintenance.
When you 'Refer a Racegoer', specific terms and conditions relating to the promotion which can be viewed here.
Yes – these terms form a contract between you and us so we need to tell you about some other
terms that apply to our relationship with you.
The law that applies to this contract will be the law governing whichever part of the UK you live in – so if you live in England or Wales, the law of England and Wales applies; if you live in Scotland, Scots law applies and if you live in Northern Ireland, the law of Northern Ireland will apply. If you live in the Republic of Ireland, then Irish law will apply.
We may transfer our contract with you to anyone who acquires our business. If this were to happen, we would let you know and you would be free to cancel your membership of the Programme – see What if I don't want to be a Member anymore?
The contract is personal to you so you cannot transfer it to someone else but the transfer of Points to another Member's Account can happen with our consent and we will act reasonably in all the circumstances. Please note though that Points can only be transferred from an Account to another Account if adequate evidence to support the authority to transfer is given to us.
The legal rights to the Website, our app, the Points reminder, all content and our trademarks and branding are ours or, in some cases, they may also belong to Partners or others who work with us. Our Online Behaviour Rules give you limited rights to use these things for your personal use only. The Online Behaviour Rules also give us rights to use any content that you post or upload to the Website, our app or the Points reminder.
These terms take effect from 16th November 2020.
We don't separately file individual agreements when Members register with us. You can access these terms at any time by clicking here. Please make a durable copy of these terms by printing and/or saving a downloaded copy on your own computer. It is offered in English only.
1. What are these rules and why are they needed?
These Online Behaviour Rules require Members to comply with a number of rules and standards of behaviour in connection with the: