These are unprecedented times for us all as our country and the World comes to terms with COVID-19. Nothing is more important to us than you, our loyal members, and we hope that you and your families remain safe and healthy throughout this difficult period.
Sport is part of our everyday lives and whilst there are delays and cancellations to the sporting calendar, we wanted to take this opportunity to say that we are here to help and to answer any queries relating to your Rewards4Racing account.
We would like to let all members know that we're now taking customer queries via email only. We do apologise for any inconvenience caused and look forward to normal processes returning soon. Our email address is firstname.lastname@example.org.
If you have used points to make purchases for events that have now been cancelled, full refunds will be made back to your account and we are working with our racecourse and racing partners to ensure a smooth process. This means you will get a points refund for any payment made in points and a cash refund for any payment made in cash.
We would like to thank you for your continued support of the programme as we all work together to overcome these tough times.
Please take care of yourselves and your loved ones and, hopefully, soon we will all be enjoying our next great day out at the races.
Your Rewards4Racing team.